Privacy Policy

This policy explains what personal information we collect, how we use it and your rights under UK data protection law.

 

1. Information we collect

We may collect the following types of information;

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• Client details: name, address, phone number, email.

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• Animal details: name, age, breed, health and medical history relevant to physiotherapy treatment.

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• Payment information: Invoices, payment records (note: we do not store card details).

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• Communication records: emails, forms, messages, recorded phone calls and appointment notes.  

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• Website usage data: IP address, browser type and cookie/analytics data.

 

 

2. How we use your information

We use your information to:

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• Provide veterinary physiotherapy services and maintain accurate treatment records.

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• Communicate with you about appointments, treatment plans and updates.  

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• Process payments and manage accounts.

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• Improve our website and services.

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• Comply with professional, legal and insurance obligations.

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• Contact your veterinarian.  

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• Send marketing communications if you have consented.

 

3. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases to process your data:

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• Contract: to provide the services you request.

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• Legal obligation: to comply with tax, veterinary and insurance regulations.

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• Legitimate interest: to improve our services and manage our business.

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• Consent: where you’ve given us permission (e.g., for marketing communications)

 

4. Sharing your information

We only share your data with your consent and only when necessary:

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• With veterinary professionals, insurers, or referral partners (with your consent).

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• With service providers who help us run our business (payment processors).

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• When required by law or regulation.

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We will never sell your data to third parties.

 

5. Data retention

We keep your information only as long as necessary:

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• Medical and treatment records: minimum of 7 years (or longer if required by professional guidance).

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• Financial records: 6 years for tax purposes.

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• Contact details: deleted when no longer needed.

 

6. Data Security

• We take appropriate technical and organisational measures to keep your data safe, including secure digital storage, password protected and restricted access.

 

7. Your rights under UK GDPR

You have the right to:

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• Access the personal data we hold on you.

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• Request corrections or updates to your information.

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• Request deletion of your data (where legally permitted).

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• Withdraw consent (e.g., marketing).

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• Complain to the UK information Commissioner’s Office (ICO) if you believe your data is not being handled properly.

 

8. Cookies & website tracking

Our website may use cookies and analytics tools to improve your browsing experience. You can manage cookies through your browser settings.

 

9. Contact us

If you have any questions about this policy or your personal data, please contact us:

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Email: info.cwvetphysio@gmail.com

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Phone: 07845 580016

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